The panic button that brings a colleague, not a call queue, for Canadian clinics and counters.
A silent trigger on every workstation. Alerts stay on your own network, they work during internet outages, and nothing about an incident leaves your building. From CA$270/year.
No credit card required for the trial. No additional hardware needed. No IT needed, as long as you have appropriate rights.
Three colours. Everyone understands them in one demo.
Green means ready
A small dot sits quietly in the corner of every screen. Staff know at a glance the system is live.
Red means help now
One click, hotkey or desk button, and a pop-up appears over whatever colleagues are working on, showing exactly where help is needed. No sound in the room. Nothing the visitor can see.
Orange means responding
The first colleague to respond is recorded, and the person who raised the alert sees their button turn orange. They know help is on the way before it arrives.
No server hardware. Duress Alert runs on any Windows PC you already leave on, your reception or practice-management machine is perfect. Alerts travel over your own network, so they keep working even when the internet is down.
You install it yourself in about five minutes per computer, with the silent-install packages and a rollout guide included. Already a Duress Alert customer upgrading? We help you do it over a secure screen share. Remote installs by appointment in Canadian time zones.
A documented means of summoning assistance.
Occupational health and safety. Federal and provincial OHS law requires employers to assess and control the risk of workplace violence and to provide a means of summoning immediate assistance (CCOHS).
Ontario, Bill 168 / OHSA s.32.0.2. Ontario law requires employers to develop measures for summoning immediate assistance when workplace violence occurs or is likely. Duress Alert puts that means of summoning assistance on every workstation, with a dated log proving it works.
British Columbia. WorkSafeBC requires employers to assess the risk of violence and establish procedures for reporting and responding to it.
Quebec. CNESST requires employers to protect workers from physical and psychological harm, including third-party violence.
Privacy. Live alert data never leaves your premises. The cloud is used for licensing and reporting only, a clean answer for privacy reviews, because nothing about an incident crosses the border during the emergency.
For your IT provider
Your IT person (or ours) can push Duress Alert to every computer automatically, silent-install MSIs generated by the server with your configuration baked in, central management of every setting, and support for shared/remote desktops (RDS) and Mac. Client-to-server traffic stays on your local network (default TCP 8001); only the server talks to the cloud, over HTTPS, for licensing and reporting. Have an IT team, multiple sites, or shared/remote desktops? See our IT deployment page, silent installs, central configuration and rollout at any scale.
Duress Alert has protected front desks in Australia for over 15 years, the same architecture now available in Canada.
“We had three separate incidents involving aggression toward our GPs within a few months. Since installing Duress Alert, staff have used it to defuse situations before they escalated.”
Liz Baker, Practice Manager, Perth, Australia
“Our head receptionist managed the front desk alone and had to shout across the clinic for help when a patient became abusive. Since installing Duress Alert she feels a lot safer.”
Sanjay Gultibe, Sydney, Australia
“Our receptionist hit the fixed button under the desk during a confrontation, and found out later it was broken. With Duress Alert she knows: if it’s green, we can see her.”
Sally Anderton, Legal Practice, Victoria, Australia
Prefer something you can press without looking?
Add a physical button where it helps, around CA$25 plus delivery. Unlike a hardwired button, Duress Alert warns you on screen the moment a button is unplugged, and confirms when it’s back, so you never discover a dead button during an emergency. And if a button ever fails, staff can still raise the alert from the screen, tray icon or hotkey.
Canadian pricing.
Licensing is per site, by the number of users. Start free for 21 days, then choose the plan that fits.
Team Safe
Group Safe
Corporate Safe
Multi Site Safe
Prices exclude GST and HST. Local taxes are added where they apply.
Install and options
- One-off install CA$99, includes training and 12 months of support.
- Optional physical desk button, from CA$25 plus delivery. It warns you on screen the moment it is unplugged, so you never find a dead button in an emergency.
Start your free 21-day trial, covering up to 25 computers. Configure it and roll it out across your site, at no cost. The trial itself is free. If you go ahead afterwards, we can set it up with you for a one-off CA$99. When you move from the trial to a full licence there is no extra effort, everything you have set up simply keeps running. No payment details to start, and you can cancel anytime.
Trial and install questions
The trial licence expires and alerting stops until a licence is applied. Nothing is charged automatically, and we hold no payment details from the trial.
Buy the licence in the Duress Alert cloud portal. If your server is cloud connected, which is the default, the licence updates itself at the server’s next check-in, and it checks in daily. For an offline installation, our team coordinates with you to apply the licence.
Whichever you prefer. You can run the silent installer yourself in about five minutes per computer, your own IT provider can do it, or we can do it with you as a one-off install service that includes training and 12 months of support.
Tell us about your site.
Tell us your team size and setting, and we’ll show you how Duress Alert works on your own desks and what a rollout looks like. We get back to you quickly.
See it working on your own desks.
Questions? Email us or send us a message, and we’ll get back to you quickly. Remote installs by appointment in Canadian time zones.
