When someone at the front desk needs help, every screen in the building knows, in seconds.
Duress Alert is the on-screen panic button for clinics, receptions and public counters. No server hardware, it runs on a PC you already leave on. Works even when the internet is down. From A$299 a year.
No credit card required for the trial. No additional hardware needed. No IT needed, as long as you have appropriate rights.
Built in Australia · Protecting front desks for 15+ years · Thousands of users across AU & NZ
Join the organisations using Duress Alert to keep staff safer at work.
Three colours. Everyone understands them in one demo.
Duress Alert originated in Australia and has been used by hundreds of teams over more than 15 years. It keeps the staff workflow simple: press the button, show the alert onsite, acknowledge the response and keep a record for review.
Green means ready
A small dot sits quietly in the corner of every screen. Staff know at a glance the system is live.
Red means help now
One click, hotkey or desk button, and a pop-up appears over whatever colleagues are working on, showing exactly where help is needed. No sound in the room. Nothing the visitor can see.
Orange means responding
The first colleague to respond is recorded, and the person who raised the alert sees their button turn orange. They know help is on the way before it arrives.
Simple screens staff can understand under pressure.
The staff workflow stays clear: a desktop trigger, a visible alert, a response button and an incident trail. Managers and IT teams also get client identity, server visibility, policy control and rollout support around that core experience.
Running a clinic, practice or small office?
You install it yourself in about five minutes per computer, with the silent-install packages and a rollout guide included. Already a Duress Alert customer upgrading? We help you do it over a secure screen share.
Managing IT, or more than one site?
Configure once on the server and every client follows. Silent-install MSIs, central configuration bundles, RDS and Mac support, and an audit trail your safety committee can table.
Built for the moment help is needed.
Works when the internet doesn't.
Alerts travel over your own network, not the cloud. An internet outage never takes your panic button down. How that works →
Alerts never leave your building.
The live alert path stays on your premises. The cloud is only used for licensing and reporting, never the emergency itself.
Discreet by design.
A hotkey or one click. No siren, no flashing box on the wall, nothing the person in front of you can see.
Evidence, not guesswork.
Every alert keeps a raise → respond → reset history: who needed help, who came, and how fast. Ready for your incident register.
Trusted at the front desk for 15+ years
“We had three separate incidents involving aggression toward our GPs within a few months. Since installing Duress Alert, staff have used it to defuse situations before they escalated.”
Liz Baker, Practice Manager, Perth WA
“Our head receptionist managed the front desk alone and had to shout across the clinic for help when a patient became abusive. Since installing Duress Alert she feels a lot safer.”
Sanjay Gultibe, Sydney NSW
“Our receptionist hit the fixed button under the desk during a confrontation, and found out later it was broken. With Duress Alert she knows: if it’s green, we can see her.”
Sally Anderton, Legal Practice, VIC
Prefer something you can press without looking?
Add a physical button where it helps, from A$25 plus delivery. Unlike a hardwired button, Duress Alert warns you on screen the moment a button is unplugged, and confirms when it’s back, so you never discover a dead button during an emergency. And if a button ever fails, staff can still raise the alert from the screen, tray icon or hotkey.
Clear pathways for teams that need nearby help fast.
Start with the workplace pattern, then drill into the specific page that matches your team.
Medical and allied health
GP clinics, medical centres, dental, pharmacy, allied health and veterinary reception teams.
Behavioural health and social services
Intake teams, support offices, NDIS providers, housing services and high-pressure conversations.
Reception and public counters
Front desks, council offices, libraries, schools and government service counters.
Professional and client-facing offices
Legal, real estate, employment services and financial service desks where staff meet the public.
Common buying searches
Find the page that matches how your team describes the staff safety need.
Software and replacement projects
Desktop panic buttons, PC-based alarm software and teams moving beyond fixed hardware.
Simple annual pricing.
Licensing is per site, by the number of users. Start free for 21 days, then choose the plan that fits.
Team Safe
Group Safe
Corporate Safe
Multi Site Safe
Prices exclude GST. Local taxes are added where they apply.
Install and options
- One-off install A$99, includes training and 12 months of support.
- Optional physical desk button, from A$25 plus delivery. It warns you on screen the moment it is unplugged, so you never find a dead button in an emergency.
Start your free 21-day trial, covering up to 25 computers. Configure it and roll it out across your site, at no cost. The trial itself is free. If you go ahead afterwards, we can set it up with you for a one-off A$99. When you move from the trial to a full licence there is no extra effort, everything you have set up simply keeps running. No payment details to start, and you can cancel anytime.
Prices in AUD. In the UK, USA, Canada or Europe? See local pricing: UK, USA, Canada, Europe.
A practical fit when the response is local.
Wearables, monitored lone-worker apps and fixed buttons all have their place. Duress Alert’s lane is the software-first safety layer for teams already working on computers, with optional physical buttons for desks that need a tactile trigger.
Trial and install questions
The trial licence expires and alerting stops until a licence is applied. Nothing is charged automatically, and we hold no payment details from the trial.
Buy the licence in the Duress Alert cloud portal. If your server is cloud connected, which is the default, the licence updates itself at the server’s next check-in, and it checks in daily. For an offline installation, our team coordinates with you to apply the licence.
Whichever you prefer. You can run the silent installer yourself in about five minutes per computer, your own IT provider can do it, or we can do it with you as a one-off install service that includes training and 12 months of support.
See it working on your own desks.
Tell us your country, team size and setting, we’ll show you exactly how alerts appear, who sees them, and what a rollout looks like. Or start the free trial straight away.
Run your first duress drill in minutes.
Questions? Email us or send us a message, and we’ll get back to you quickly.
