A duress alarm for NDIS offices, silent help when a participant meeting escalates.
A silent trigger on every screen, answered by the colleagues nearby. No server hardware, it runs on a PC you already leave on. Works even when the internet is down. From A$299/year.
No credit card required for the trial. No additional hardware needed. No IT needed, as long as you have appropriate rights.
A plan review that cuts hours. A support coordination meeting where a participant’s frustration boils over. Your intake worker knows the de-escalation script, and needs colleagues at the door if it stops working, without visibly calling for them.
What a disability service provider has to plan for
Plan decisions land on the office
Funding that did not come through, hours that were cut, a support coordinator changed without notice. The provider is the visible party in a decision that was often made elsewhere, and the family arrives at the office to say so.
Support workers come and go all day
Rosters, timesheets, incident forms and shift handovers mean a constant flow of staff through an office that was often designed as a quiet admin space with an unlocked front door.
Escalation is rarely deliberate
A participant in sensory overload or distress is not making a decision to be aggressive. Staff need a way to get a second person into the room quickly and calmly, without anything that would make the moment louder.
Where disability providers usually put it
- Reception and the front office, which is where families come to raise a problem.
- Meeting rooms, where plan and funding conversations happen behind a door.
- Support coordination and plan management desks, the roles most often carrying bad news.
- Day program and drop-in staff stations, usually with a USB button.
- The rostering office, which staff visit when something has already gone wrong.
Be clear internally about what this covers and what it does not. It is for staff at your sites. Community and in-home work is a different risk with a different answer, and saying so plainly builds more trust than implying it does everything.
Three colours. Everyone understands them in one demo.
Green means ready
A small dot sits quietly in the corner of every screen. Staff know at a glance the system is live.
Red means help now
One click, hotkey or desk button, and a pop-up appears over whatever colleagues are working on, showing exactly where help is needed. No sound in the room. Nothing the visitor can see.
Orange means responding
The first colleague to respond is recorded, and the person who raised the alert sees their button turn orange. They know help is on the way before it arrives.
- Help is acknowledged. The moment a colleague responds, the person who raised the alert sees their button turn orange, they know help is coming before it arrives.
- No server hardware. Duress Alert runs on a Windows PC you already leave on, and alerts travel over your own network, so they keep working even when the internet is down.
- Easy to roll out. You install it yourself in about five minutes per computer, with the silent-install packages and a rollout guide included. Already a Duress Alert customer upgrading? We help you do it over a secure screen share.
Prefer something you can press without looking?
Add a physical button where it helps, from A$25 plus delivery. Unlike a hardwired button, Duress Alert warns you on screen the moment a button is unplugged, and confirms when it’s back, so you never discover a dead button during an emergency. And if a button ever fails, staff can still raise the alert from the screen, tray icon or hotkey.
A control you can evidence.
The NDIS Practice Standards core module requires incident management and a safe environment for workers as well as participants. Duress Alert is a control you can show the NDIS Commission at audit, and its alert history drops straight into your incident register. Duress Alert’s dated raise, respond, reset history is evidence you can table, not a policy on a shelf.
“Our receptionist hit the fixed button under the desk during a confrontation, and found out later it was broken. With Duress Alert she knows: if it’s green, we can see her.”
Sally Anderton, Legal Practice, VIC
Simple annual pricing
Team Safe
Group Safe
Corporate Safe
Multi Site Safe
Prices exclude GST. Local taxes are added where they apply.
Install and options
- One-off install A$99, includes training and 12 months of support.
- Optional physical desk button, from A$25 plus delivery. It warns you on screen the moment it is unplugged, so you never find a dead button in an emergency.
Start your free 21-day trial, covering up to 25 computers. Configure it and roll it out across your site, at no cost. The trial itself is free. If you go ahead afterwards, we can set it up with you for a one-off A$99. When you move from the trial to a full licence there is no extra effort, everything you have set up simply keeps running. No payment details to start, and you can cancel anytime.
Prices in AUD. In the UK, USA, Canada or Europe? See local pricing: UK, USA, Canada, Europe.
For your IT provider
Your IT person (or ours) can push Duress Alert to every computer automatically, silent-install MSIs generated by the server with your configuration baked in, central management of every setting, and support for shared/remote desktops (RDS) and Mac. Client-to-server traffic stays on your local network (default TCP 8001); only the server talks to the cloud, over HTTPS, for licensing and reporting. Have an IT team, multiple sites, or shared/remote desktops? See our IT deployment page, silent installs, central configuration and rollout at any scale.
Common questions.
No, and it should not be presented that way. This is desktop software for the sites you run: offices, day programs, hubs and drop-in centres. Lone workers in a participant’s home need a mobile lone-worker solution instead.
Yes, where there are staff computers in the space. A USB button usually works better than a keyboard shortcut there, because staff are on their feet rather than at a desk.
It gives you a timestamped record of when an alert was raised, from where, and who responded. That is a factual input to your own incident reporting. It is not an incident management system and does not decide what is reportable.
No. There is no sound by default and nothing visible on the public side. The change they notice is a second staff member arriving.
Yes. The NDIS Practice Standards core module expects incident management systems and a safe environment for workers as well as participants. Duress Alert is a control you can evidence at audit, and its alert history drops straight into your incident register.
No. Duress Alert runs on the Windows and Mac computers you already have. An optional physical desk button can be added from A$25 where a tactile trigger helps.
Annual licensing starts from A$299 for up to 10 users, with Group, Corporate and Multi Site plans above that, plus a one-off A$99 install. Every plan includes a free 21-day trial.
The trial licence expires and alerting stops until a licence is applied. Nothing is charged automatically, and we hold no payment details from the trial.
Buy the licence in the Duress Alert cloud portal. If your server is cloud connected, which is the default, the licence updates itself at the server’s next check-in, and it checks in daily. For an offline installation, our team coordinates with you to apply the licence.
Whichever you prefer. You can run the silent installer yourself in about five minutes per computer, your own IT provider can do it, or we can do it with you as a one-off install service that includes training and 12 months of support.
Tell us about your site.
Tell us your team size and setting, and we’ll show you how Duress Alert works on your own desks and what a rollout looks like. We get back to you quickly.
Evidence-ready safety for your next audit.
Questions? +61 1300 366 911 (Australia).
