A GP clinic duress alarm for the consult room, not just reception.
A silent trigger on every screen, answered by the colleagues nearby. No server hardware, it runs on a PC you already leave on. Works even when the internet is down. From A$299/year.
No credit card required for the trial. No additional hardware needed. No IT needed, as long as you have appropriate rights.
A patient refuses to leave the consult room after a declined script. The GP is alone, door closed, and raising her voice is the one thing that makes it worse. The duress button on her screen alerts the whole practice, silently.
What small teams and accreditation change
You have to be able to evidence it
A practice already has to show it manages staff and patient safety. A system that is visibly live on every screen, and that records what happened, is easier to show than a button nobody has pressed since the last survey.
Everyone is a responder
In a four or five person practice there is no security team. The people who respond are the colleagues already in the building, which is exactly who the alert reaches.
The pressure lands at the appointment desk
Same-day requests, running behind, repeat scripts, results that are not back yet. Most incidents start as a conversation about access rather than as a threat.
Where a GP practice usually puts it
- Reception and the appointment desk, where most incidents begin as a conversation about access.
- Every consulting room, including the one the registrar or locum uses.
- The treatment room, where the nurse is often alone with a patient.
- The practice manager’s office, so there is a responder who is not on the floor.
- Any machine used for opening or closing, which are the shifts most often worked alone.
A small practice generally covers every computer in the building, because the smallest licence already allows more machines than the practice has.
Three colours. Everyone understands them in one demo.
Green means ready
A small dot sits quietly in the corner of every screen. Staff know at a glance the system is live.
Red means help now
One click, hotkey or desk button, and a pop-up appears over whatever colleagues are working on, showing exactly where help is needed. No sound in the room. Nothing the visitor can see.
Orange means responding
The first colleague to respond is recorded, and the person who raised the alert sees their button turn orange. They know help is on the way before it arrives.
- Help is acknowledged. The moment a colleague responds, the person who raised the alert sees their button turn orange, they know help is coming before it arrives.
- No server hardware. Duress Alert runs on a Windows PC you already leave on, and alerts travel over your own network, so they keep working even when the internet is down.
- Easy to roll out. You install it yourself in about five minutes per computer, with the silent-install packages and a rollout guide included. Already a Duress Alert customer upgrading? We help you do it over a secure screen share.
Prefer something you can press without looking?
Add a physical button where it helps, from A$25 plus delivery. Unlike a hardwired button, Duress Alert warns you on screen the moment a button is unplugged, and confirms when it’s back, so you never discover a dead button during an emergency. And if a button ever fails, staff can still raise the alert from the screen, tray icon or hotkey.
A control you can evidence.
RACGP Standards (5th edition) Criterion C3.5, Work health and safety, expects practices to protect their team, including from patient aggression. Duress Alert gives your accreditation surveyor dated evidence of a working duress system. Duress Alert’s dated raise, respond, reset history is evidence you can table, not a policy on a shelf.
“Our head receptionist managed the front desk alone and had to shout across the clinic for help when a patient became abusive. Since installing Duress Alert she feels a lot safer.”
Sanjay Gultibe, Sydney NSW
Duress Alert was built inside Australian general practice. IT4GP has supported GP clinics for more than 15 years, the duress button came from watching what actually happens at reception, not from a security catalogue.
Simple annual pricing
Team Safe
Group Safe
Corporate Safe
Multi Site Safe
Prices exclude GST. Local taxes are added where they apply.
Install and options
- One-off install A$99, includes training and 12 months of support.
- Optional physical desk button, from A$25 plus delivery. It warns you on screen the moment it is unplugged, so you never find a dead button in an emergency.
Start your free 21-day trial, covering up to 25 computers. Configure it and roll it out across your site, at no cost. The trial itself is free. If you go ahead afterwards, we can set it up with you for a one-off A$99. When you move from the trial to a full licence there is no extra effort, everything you have set up simply keeps running. No payment details to start, and you can cancel anytime.
Prices in AUD. In the UK, USA, Canada or Europe? See local pricing: UK, USA, Canada, Europe.
For your IT provider
Your IT person (or ours) can push Duress Alert to every computer automatically, silent-install MSIs generated by the server with your configuration baked in, central management of every setting, and support for shared/remote desktops (RDS) and Mac. Client-to-server traffic stays on your local network (default TCP 8001); only the server talks to the cloud, over HTTPS, for licensing and reporting. Have an IT team, multiple sites, or shared/remote desktops? See our IT deployment page, silent installs, central configuration and rollout at any scale.
Common questions.
Pick a quiet time, raise an alert from reception and have a colleague respond. It takes under a minute, everyone sees the three states once, and the incident record shows that it happened.
There is nothing for a patient to see or hear, and nothing is recorded in the room. Most practices cover it in staff induction only.
Anyone can raise an alert and everyone else sees it. There is no single nominated responder who has to be available.
That depends on how often the front desk is alone with someone unhappy. A small practice usually licenses the smallest plan and covers every machine in the building, which is a different question from whether you need a monitored alarm.
Yes. The RACGP Standards for general practices (5th edition) expect practices to manage risks to staff safety under Criterion C3.5. A duress alarm on every workstation is a practical, demonstrable control for occupational-violence risk.
No. Duress Alert runs on the Windows and Mac computers you already have. An optional physical desk button can be added from A$25 where a tactile trigger helps.
Annual licensing starts from A$299 for up to 10 users, with Group, Corporate and Multi Site plans above that, plus a one-off A$99 install. Every plan includes a free 21-day trial.
The trial licence expires and alerting stops until a licence is applied. Nothing is charged automatically, and we hold no payment details from the trial.
Buy the licence in the Duress Alert cloud portal. If your server is cloud connected, which is the default, the licence updates itself at the server’s next check-in, and it checks in daily. For an offline installation, our team coordinates with you to apply the licence.
Whichever you prefer. You can run the silent installer yourself in about five minutes per computer, your own IT provider can do it, or we can do it with you as a one-off install service that includes training and 12 months of support.
Tell us about your site.
Tell us your team size and setting, and we’ll show you how Duress Alert works on your own desks and what a rollout looks like. We get back to you quickly.
Every consult room and every screen, protected.
Questions? +61 1300 366 911 (Australia).
