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Duress Alert
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Feature overview

More than a panic button: local alerting, managed rollout and cloud evidence.

Duress Alert spans the desktop client, onsite Windows server and Duress Cloud. The live alert path stays local, while policy, licensing, rollout, reporting and commercial operations are handled through a modern management layer.

Operator alerting

What staff see and use in the moment.

  • Discreet Windows and Mac desktop clients with tray-centric operation and hotkey support.
  • Optional physical buttons can be added for desks that need a tactile trigger.
  • Fail-safe trigger model: if a physical button is unplugged or faulty, staff can still use the screen button, tray action or hotkey.
  • Topmost alert pop-ups that stay visible above normal work.
  • Green, red and orange state model: ready, help needed, response underway.
  • Responder acknowledgement and reset flow through the local server.
  • Configurable alert identity display for PC name, logged-in user and local IP where available.

Local server

The onsite hub that keeps the safety path close to the team.

  • Windows service deployment with service recovery and firewall management.
  • Connected-client monitor with live and last-seen inventory.
  • Disable, re-enable and clean up stale offline client records from the server monitor.
  • Local alert, response and reset routing with legacy wire compatibility.
  • SMTP email notifications and Microsoft 365/Gmail profile handling for email-based escalation.
  • Slack, Microsoft Teams and Google Chat notification providers for supported team-channel alerts.

Policy and rollout

Built for controlled rollout across real workstations and managed environments.

  • Server-managed client policy with global defaults, locks and per-machine overrides.
  • Signed provisioning bundles that seed server endpoint, config and trusted policy key.
  • Provisioned workstation and terminal-services MSI generation from the server deployment tab.
  • Deployment wizard, package cache, hosted artifact library and server update kit support.
  • Mac client support for teams with Apple workstations in their fleet.

Cloud control plane

Cloud supports account administration and reporting without becoming the real-time alert dependency.

  • Customer and staff portal authentication with MFA-supported flows.
  • Customer, system, licence and subscription administration for approved contacts.
  • Runtime claim, check-in and installer-download APIs split from the human portal host.
  • Signed licence issuance, server fingerprint binding, trusted-key export and signing-key rotation.
  • Customer access to downloads, licence status and operational reporting from the cloud portal.

Reporting and evidence

Useful for IT, safety and procurement teams who need clear operational evidence.

  • Cloud reporting for health, client inventory, version drift, capacity posture and policy status.
  • Incident lifecycle signals including raise, respond, reset, escalation state and notification outcomes.
  • Customer-visible operational reports, stored report runs and CSV/HTML/JSON exports.
  • Dashboard-style operational and executive report templates.
  • Queued local reporting payloads when cloud runtime is temporarily unreachable.

Security and trust

Security is built around local runtime, signed licensing and controlled server trust.

  • Local signed licence checks on the server.
  • License checks for signature, expiry, server fingerprint, trusted key and client capacity.
  • Private signing keys remain cloud-side; servers carry public trust material only.
  • Trusted public-key ring supports key rotation.
  • Customer-facing server releases use the protected server build path.
Product evidence

The workflow is clear in daily use.

Duress Alert client and server screens show the practical pieces safety and IT teams need: who raised the alert, which device it came from, whether a client is connected, and how policy shapes the workstation experience.

Alert popup with location and identity context
Client notification and identity options
Server monitor with live client state
Mac workstation support in deployment
Deployment notes

Clear expectations for real-world environments.

  • Live local alerting keeps working through an internet outage when the onsite server has a valid installed licence and clients can reach it.
  • A wider LAN, Wi-Fi, VPN or power outage can still affect which devices communicate, so rollout planning includes the local network environment.
  • Duress Alert supports Windows and Mac desktop clients. Windows/RDS rollout paths are available for larger managed environments.
  • Optional physical buttons are available from A$25 plus delivery for sites that want a tactile trigger at selected desks.
  • Supported notification paths and optional physical buttons can be scoped during rollout. Mobile access, IP phone alerting, subgroup routing or remote responder workflows should be confirmed as requirements before procurement.

Want this mapped to your rollout?

The right feature set depends on your rooms, server placement, terminal usage, client naming and escalation policy.

Request demo

Multi Site Safe
POA
One off install $99.00 - Includes training and 12 months support.
Unlimited users
Custom dedicated development
Multi-site deployment
And everything in all above plans

    Your 21 day trial will be deployed across 2/3 machines and valid for 21 days, this should be sufficient time to make sure the product is right for your business, following this 21 day trial you will be contacted by one of the Duress Alert team to confirm your purchase, we will then arrange deployment across all PC's, you can cancel anytime during the 21 days

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