Duress alarm and duress button software for Australian and New Zealand workplaces.
Press the on-screen duress button and every nominated colleague sees it instantly, even if the internet is down. No server hardware: it runs on a PC you already leave on.
You install it yourself in about five minutes per computer, with the silent-install packages and a rollout guide included. Already a Duress Alert customer upgrading? We help you do it over a secure screen share.
- Alert
- Shown onsite
- Response
- Acknowledged
- Devices
- Windows and Mac
- Records
- Incident history
Simple colour states for Australian duress alarms.
The familiar green, red and orange model keeps the moment simple for staff while giving safety and IT teams clearer records, easier rollout and cleaner review after an incident.
Green means ready
The floating button is available on the workstation, tray or hotkey so staff can request help without leaving the interaction.
Red means help now
One click, hotkey or desk button, and a pop-up appears over whatever colleagues are working on, showing exactly where help is needed. No sound in the room. Nothing the visitor can see.
Orange means responding
Responder acknowledgement is recorded, the initiator sees help is on the way, and the incident timeline is preserved.
Built for teams that call it a duress alarm or duress button.
In Australia and New Zealand, buyers often search for duress alarms, duress buttons, medical centre panic buttons and reception safety alerts. Duress Alert is strongest where staff already work from computers and nearby colleagues are the practical first response.
Medical centre duress alarms
Reception desks, consult rooms, allied health and community clinics using existing workstations.
GP clinic duress alarms
General practice reception, consult rooms and treatment areas where nearby colleagues are the first response.
Office duress buttons
Legal offices, meeting rooms and front desks where a quiet, visible staff safety process matters.
Community services duress alarms
Housing, intake, social services, NDIS and support offices managing high-interaction conversations.
Council and public counter duress buttons
Council, local government and customer service desks where responders need clear local context.
A simple desktop button with the controls growing teams need.
Growing teams need more than a button. They need the controls, client identity, incident evidence and a local response path that can support post-incident safety conversations.
Onsite duress alarm path
Live alerts, acknowledgement and reset flow through a PC you already leave on and connected clients.
Managed clients
Windows and Mac support, with central management and shared/remote-desktop support for larger environments.
Optional physical buttons
Add tactile desk buttons where useful without making hardware the only trigger path.
Review records
Incident chronology and reporting can support workplace safety review, training and repeated-risk conversations.
For your IT provider
Your IT person (or ours) can push Duress Alert to every computer automatically, silent-install MSIs, central configuration from the server, and support for shared/remote desktops. Have an IT team, multiple sites, or shared/remote desktops? See our IT deployment page, silent installs, central configuration and rollout at any scale.
Australian pricing.
Licensing is per site, by the number of users. Start free for 21 days, then choose the plan that fits.
Team Safe
Group Safe
Corporate Safe
Multi Site Safe
Prices exclude GST. Local taxes are added where they apply.
Install and options
- One-off install A$99, includes training and 12 months of support.
- Optional physical desk button, from A$25 plus delivery. It warns you on screen the moment it is unplugged, so you never find a dead button in an emergency.
Start your free 21-day trial, covering up to 25 computers. Configure it and roll it out across your site, at no cost. The trial itself is free. If you go ahead afterwards, we can set it up with you for a one-off A$99. When you move from the trial to a full licence there is no extra effort, everything you have set up simply keeps running. No payment details to start, and you can cancel anytime.
Staff safety is a legal duty of care
For Australian workplaces where staff face the public, protecting your team is a work health and safety obligation, not just good practice.
Work health and safety duty of care. Under WHS legislation in every Australian state and territory, employers must provide a safe workplace so far as is reasonably practicable, and a duress alarm is a recognised control for the risk of occupational violence and aggression.
Front-line and lone workers are the most exposed. Reception and counter staff meet every visitor, often alone, and are first to encounter a situation that turns aggressive. A fast, discreet way to call nearby colleagues is a practical safeguard.
A demonstrable control. An on-screen duress alarm on every workstation is an auditable measure you can record in your risk assessment, coverage on every desk, not just one fixed button under one counter.
- A demonstrable WHS control for occupational-violence risk
- Auditable evidence for your safety and risk management
- Coverage on every workstation, not just one fixed button
Safe Work Australia, Workplace violence and aggression
Psychosocial hazards are now regulated. Codes of practice on managing psychosocial hazards at work, including work-related violence and aggression, now apply across Australian states and territories. A duress alarm your team has actually drilled with is a control you can point to, not just a policy on a shelf.
Preparing for RACGP accreditation? Criterion C3.5, Work health and safety in the RACGP Standards for general practices (5th edition) expects practices to manage risks to their team, including occupational violence. Duress Alert’s alert history gives you dated evidence of a working duress system for your next accreditation visit.
Real incidents, real reassurance.
“We had three separate incidents involving aggression toward our GPs within a few months. Since installing Duress Alert, staff have used it to defuse situations before they escalated.”
Liz Baker, Practice Manager, Perth WA
“Our head receptionist managed the front desk alone and had to shout across the clinic for help when a patient became abusive. Since installing Duress Alert she feels a lot safer.”
Sanjay Gultibe, Sydney NSW
“Our receptionist hit the fixed button under the desk during a confrontation, and found out later it was broken. With Duress Alert she knows: if it’s green, we can see her.”
Sally Anderton, Legal Practice, VIC
Add a physical button where it helps, from A$25 plus delivery. Unlike a hardwired button, Duress Alert warns you on screen the moment a button is unplugged, and confirms when it’s back, so you never discover a dead button during an emergency. And if a button ever fails, staff can still raise the alert from the screen, tray icon or hotkey.
Common questions from Australian teams.
Both terms describe the same thing: Duress Alert is duress alarm software with an on-screen panic button. Staff trigger it from the desktop button, system tray or a hotkey, and connected colleagues get an immediate on-screen alert.
Yes. Under WHS law, employers must manage the risk of occupational violence so far as is reasonably practicable. A duress alarm on every workstation is a practical, auditable control.
Yes. Terminal-services packages are available, so teams running published desktops or thin clients can still give every user a duress button.
Yes. Windows and Mac clients are both supported, and alerts flow between them on the same site.
No. The live alert path runs through your onsite server and local network, alerts still work if your internet connection is down, and nothing about an incident leaves your site.
Roughly five minutes per computer. Your IT team can roll it out silently without configuring each desktop by hand.
Annual licensing starts from A$299 for up to 10 users (Team Safe), with Group, Corporate and Multi Site plans above that. Every plan includes a free 21-day trial with no payment details required.
The trial licence expires and alerting stops until a licence is applied. Nothing is charged automatically, and we hold no payment details from the trial.
Buy the licence in the Duress Alert cloud portal. If your server is cloud connected, which is the default, the licence updates itself at the server’s next check-in, and it checks in daily. For an offline installation, our team coordinates with you to apply the licence.
Whichever you prefer. You can run the silent installer yourself in about five minutes per computer, your own IT provider can do it, or we can do it with you as a one-off install service that includes training and 12 months of support.
Duress Alert was built inside Australian general practice. IT4GP has supported GP clinics for more than 15 years, the duress button came from watching what actually happens at reception, not from a security catalogue.
Tell us about your site.
Tell us your team size and setting, and we’ll show you how Duress Alert works on your own desks and what a rollout looks like. We get back to you quickly.
Plan a calm rollout for your Australian or New Zealand team.
A short rollout conversation can confirm rooms, devices, who sees the alert and the incident records your safety team needs for internal review.
Questions? +61 1300 366 911 (Australia) or email us.
