Duress button software for retail counters and service desks.
Retail and service counter staff can face aggressive customers while working at fixed computers or POS stations. Duress Alert gives teams a discreet trigger and visible local alerts where nearby colleagues can respond.
For fixed counters where nearby colleagues can respond.
Duress Alert is best for staffed counters, service desks and fixed computer positions, not roaming floor staff.
Service counters
A discreet trigger for customer-facing staff under pressure.
POS stations
Use a workstation-based alert path where computers are available.
Back office response
Connected colleagues can see where help is needed.
Optional physical button
Add tactile triggers where useful without relying on hardware alone.
Common evaluation questions.
No. It fits fixed counters and computer-based roles best. Roaming staff may need mobile or wearable systems.
Yes. Optional physical buttons can supplement the screen button, tray action or hotkey.
