An on-screen panic button for European clinics and public-facing teams, alerts stay inside your building.
A silent trigger on every workstation, answered by the colleagues nearby. Works during internet outages. No server hardware.
No credit card required for the trial. No additional hardware needed. No IT needed, as long as you have appropriate rights.
Three colours. Everyone understands them in one demo.
Green means ready
A small dot sits quietly in the corner of every screen. Staff know at a glance the system is live.
Red means help now
One click, hotkey or desk button, and a pop-up appears over whatever colleagues are working on, showing exactly where help is needed. No sound in the room. Nothing the visitor can see.
Orange means responding
The first colleague to respond is recorded, and the person who raised the alert sees their button turn orange. They know help is on the way before it arrives.
No server hardware. Duress Alert runs on any Windows PC you already leave on, your reception or practice-management machine is perfect. Alerts travel over your own network, so they keep working even when the internet is down.
You install it yourself in about five minutes per computer, with the silent-install packages and a rollout guide included. Already a Duress Alert customer upgrading? We help you do it over a secure screen share. Duress Alert is currently provided in English.
One employer duty, in every member state.
EU Framework Directive (89/391/EEC). Employers must evaluate and prevent occupational risks, including third-party violence and aggression, and put protective measures in place.
The Framework Directive is transposed into national law in every member state, Germany’s Arbeitsschutzgesetz, France’s Code du travail, the Netherlands’ Arbowet and their equivalents all carry the same employer duty: assess and control the risk of third-party violence. Duress Alert is an auditable control you can record in that risk assessment, whichever member state you operate in.
Data protection, answered simply. The live alert never leaves your premises. Duress Alert’s cloud is used for licensing and reporting only, no alert content is processed off-site during an incident, and it has no patient or client case fields at all. That makes the DPIA conversation short.
For your IT provider
Your IT person (or ours) can push Duress Alert to every computer automatically, silent-install MSIs generated by the server with your configuration baked in, central management of every setting, and support for shared/remote desktops (RDS) and Mac. Client-to-server traffic stays on your local network (default TCP 8001); only the server talks to the cloud, over HTTPS, for licensing and reporting. Have an IT team, multiple sites, or shared/remote desktops? See our IT deployment page, silent installs, central configuration and rollout at any scale.
Duress Alert has protected front desks in Australia for over 15 years, the same architecture now available across Europe.
“We had three separate incidents involving aggression toward our GPs within a few months. Since installing Duress Alert, staff have used it to defuse situations before they escalated.”
Liz Baker, Practice Manager, Perth, Australia
“Our head receptionist managed the front desk alone and had to shout across the clinic for help when a patient became abusive. Since installing Duress Alert she feels a lot safer.”
Sanjay Gultibe, Sydney, Australia
“Our receptionist hit the fixed button under the desk during a confrontation, and found out later it was broken. With Duress Alert she knows: if it’s green, we can see her.”
Sally Anderton, Legal Practice, Victoria, Australia
Prefer something you can press without looking?
Add a physical button where it helps, around €18 plus delivery. Unlike a hardwired button, Duress Alert warns you on screen the moment a button is unplugged, and confirms when it’s back, so you never discover a dead button during an emergency. And if a button ever fails, staff can still raise the alert from the screen, tray icon or hotkey.
European pricing.
Licensing is per site, by the number of users. Start free for 21 days, then choose the plan that fits.
Team Safe
Group Safe
Corporate Safe
Multi Site Safe
Prices exclude VAT. Local taxes are added where they apply.
Install and options
- One-off install €99, includes training and 12 months of support.
- Optional physical desk button, from €18 plus delivery. It warns you on screen the moment it is unplugged, so you never find a dead button in an emergency.
Start your free 21-day trial, covering up to 25 computers. Configure it and roll it out across your site, at no cost. The trial itself is free. If you go ahead afterwards, we can set it up with you for a one-off €99. When you move from the trial to a full licence there is no extra effort, everything you have set up simply keeps running. No payment details to start, and you can cancel anytime.
Trial and install questions
The trial licence expires and alerting stops until a licence is applied. Nothing is charged automatically, and we hold no payment details from the trial.
Buy the licence in the Duress Alert cloud portal. If your server is cloud connected, which is the default, the licence updates itself at the server’s next check-in, and it checks in daily. For an offline installation, our team coordinates with you to apply the licence.
Whichever you prefer. You can run the silent installer yourself in about five minutes per computer, your own IT provider can do it, or we can do it with you as a one-off install service that includes training and 12 months of support.
Tell us about your site.
Tell us your team size and setting, and we’ll show you how Duress Alert works on your own desks and what a rollout looks like. We get back to you quickly.
See it working on your own desks.
Questions? Email us or send us a message, and we’ll get back to you quickly.
