A panic button on every workstation. Backup arrives from the next room, not a call center.
For clinics, behavioral health, social services and government counters. No server hardware, it runs on a PC you already leave on. Works during internet outages. From US$200/year.
No credit card required for the trial. No additional hardware needed. No IT needed, as long as you have appropriate rights.
When a visitor becomes threatening, staff can’t pick up a phone, and shouting for help escalates the room. Duress Alert puts a silent trigger on the screen already in front of them, one keystroke, and every nominated colleague sees exactly where help is needed.
Three colours. Everyone understands them in one demo.
Green means ready
A small dot sits quietly in the corner of every screen. Staff know at a glance the system is live.
Red means help now
One click, hotkey or desk button, and a pop-up appears over whatever colleagues are working on, showing exactly where help is needed. No sound in the room. Nothing the visitor can see.
Orange means responding
The first colleague to respond is recorded, and the person who raised the alert sees their button turn orange. They know help is on the way before it arrives.
No server hardware. Duress Alert runs on any Windows PC you already leave on, your reception or practice-management machine is perfect. Alerts travel over your own network, so they keep working even when the internet is down.
You install it yourself in about five minutes per computer, with the silent-install packages and a rollout guide included. Already a Duress Alert customer upgrading? We help you do it over a secure screen share. We install remotely, by appointment, in your time zone.
The law is moving. Get ahead of it.
OSHA General Duty Clause. Under Section 5(a)(1), employers must provide a workplace free from recognized hazards, and OSHA identifies workplace violence as a recognized hazard. Duress Alert is a documented control that supports your workplace violence prevention plan.
California, SB 553. Since July 2024, nearly every California employer must maintain a written Workplace Violence Prevention Plan, train staff, and log incidents. Duress Alert gives you a documented engineering control to include in your plan, and an incident log that matches what the law asks you to keep.
New York, Retail Worker Safety Act. Large retail employers must provide silent response buttons from January 2027. If you operate service desks or back offices at retail scale, the clock is already running.
Texas, healthcare workplace violence law. Since September 2024, Texas healthcare facilities must run violence prevention committees and policies. An on-screen panic button with an audit trail is a control your committee can adopt and evidence.
Healthcare accreditation. The Joint Commission’s workplace violence prevention standards expect hospitals and clinics to define processes for staff to summon help and to review incidents. Duress Alert’s raise → respond → reset history is that review, ready-made.
Duress Alert is a workplace safety control, not legal advice. Confirm requirements for your state and industry with your counsel or safety consultant.
For your IT provider
Your IT person (or ours) can push Duress Alert to every computer automatically, silent-install MSIs generated by the server with your configuration baked in, central management of every setting, and support for shared/remote desktops (RDS) and Mac. Client-to-server traffic stays on your local network (default TCP 8001); only the server talks to the cloud, over HTTPS, for licensing and reporting. Have an IT team, multiple sites, or shared/remote desktops? See our IT deployment page, silent installs, central configuration and rollout at any scale.
Built for fixed-site teams: clinic front desks, behavioral health intake, social services interview rooms, county and city counters, school front offices. If your risk is a person standing at a desk, not a lone worker in the field, this is the tool shaped for it. Compare with wearables and lone-worker apps →
Duress Alert has protected front desks in Australia for over 15 years, the same architecture now available in the US.
“We had three separate incidents involving aggression toward our GPs within a few months. Since installing Duress Alert, staff have used it to defuse situations before they escalated.”
Liz Baker, Practice Manager, Perth, Australia
“Our head receptionist managed the front desk alone and had to shout across the clinic for help when a patient became abusive. Since installing Duress Alert she feels a lot safer.”
Sanjay Gultibe, Sydney, Australia
“Our receptionist hit the fixed button under the desk during a confrontation, and found out later it was broken. With Duress Alert she knows: if it’s green, we can see her.”
Sally Anderton, Legal Practice, Victoria, Australia
Prefer something you can press without looking?
Add a physical button where it helps, around US$20 plus delivery. Unlike a hardwired button, Duress Alert warns you on screen the moment a button is unplugged, and confirms when it’s back, so you never discover a dead button during an emergency. And if a button ever fails, staff can still raise the alert from the screen, tray icon or hotkey.
US pricing.
Licensing is per site, by the number of users. Start free for 21 days, then choose the plan that fits.
Team Safe
Group Safe
Corporate Safe
Multi Site Safe
Prices exclude sales tax. Local taxes are added where they apply.
Install and options
- One-off install US$99, includes training and 12 months of support.
- Optional physical desk button, from US$20 plus delivery. It warns you on screen the moment it is unplugged, so you never find a dead button in an emergency.
Start your free 21-day trial, covering up to 25 computers. Configure it and roll it out across your site, at no cost. The trial itself is free. If you go ahead afterwards, we can set it up with you for a one-off US$99. When you move from the trial to a full licence there is no extra effort, everything you have set up simply keeps running. No payment details to start, and you can cancel anytime.
Is this the same as a “duress alarm”?
Yes, in Australia and the UK, panic buttons are often called duress alarms. Duress Alert is the same product either way: an on-screen panic button with local alerting.
Trial and install questions
The trial licence expires and alerting stops until a licence is applied. Nothing is charged automatically, and we hold no payment details from the trial.
Buy the licence in the Duress Alert cloud portal. If your server is cloud connected, which is the default, the licence updates itself at the server’s next check-in, and it checks in daily. For an offline installation, our team coordinates with you to apply the licence.
Whichever you prefer. You can run the silent installer yourself in about five minutes per computer, your own IT provider can do it, or we can do it with you as a one-off install service that includes training and 12 months of support.
Tell us about your site.
Tell us your team size and setting, and we’ll show you how Duress Alert works on your own desks and what a rollout looks like. We get back to you quickly.
See it working on your own desks.
Questions? Email us or send us a message, and we’ll get back to you quickly. Remote installs by appointment in US time zones.
